How LumiQ Found Their Perfect CSM in 2 Weeks
Every startup hits this wall: you're growing fast, but your hiring can't keep up. You need someone yesterday, but every recruiter you've tried delivers resumes that look impressive but don't fit. LumiQ faced this exact problem - and solved it in two weeks.
- Category: Success Stories
When Fast Growth Demands Fast Hiring
LumiQ was scaling fast. Too fast for their hiring process to keep up.
They needed a Customer Success Manager who could handle their growth trajectory – someone who got their culture, could execute from day one, and would stick around for the journey.
3 Critical Hiring Challenges
After months of interviews with traditional recruiters and DIY sourcing, they had nothing. Candidates looked good on paper but didn’t fit. Time was ticking. Growth was accelerating. And they were stuck.
That’s when they called us.
Time crunch
Quality Quest
Candidate Care
Bottom line: They needed speed, quality, and care. Not one or two. All three.
Targeted, Fast, and Human
We built a process specifically for LumiQ’s needs.
Targeted talent search
We tapped our network to find Customer Success Managers who had the skills AND fit LumiQ’s culture and mission. No spray and pray. Only candidates they’d actually want.
Refined screening
We moved fast without cutting corners. Rigorous assessment for technical expertise, cultural alignment, and readiness to thrive in a high-growth environment.
Candidate experience that reflects their brand
Every candidate – whether hired or not – felt valued and supported throughout the process. This wasn’t just about filling a role. It was about protecting LumiQ’s reputation as an employer.
Two weeks from kickoff to signed offer
Day 1: Deep discovery call to understand LumiQ’s business, culture, team dynamics, and what “great” really looked like.
Within 48 hours: We activated our network and presented benchmark candidates to align on profile and quality.
Week 1: Rigorous screening of high-caliber candidates. Only the best made it to LumiQ’s team.
Week 2: LumiQ extended a signed offer to our first recommended candidate.
Speed, Quality, and the Right Person
Hired in 2 weeks
The right person
Exceptional candidate experience
Every candidate felt respected and valued. LumiQ’s employer brand got stronger, even with candidates they didn’t hire.
Time and resources saved
No more months of wasted interviews. No more bad fits. Just the right person, fast.
Hiring doesn't have to take forever. It doesn't have to be a choice between fast or good.
When you partner with someone who:
- Actually understands your culture.
- Has the network and speed you need.
- Cares about getting it right the first time.
You get hires that drive growth, not slow it down.
That’s what we do. That’s why founder led companies like LumiQ keep coming back.
See What Other Clients Are Saying
Adam and his team helped us recruit some really great people during the formative years of Bear. Happy to recommend Linkus to anyone building a strong early- stage roster.
“You’d be happy to know that the Linkus hire is still with the company and doing very well. It’s the best results we’ve ever seen from a BDR in their first 6 months.”
